Privacy notice

This notice explains how personal information is handled when you visit this website or contact Rebeam. It covers website enquiries; any separate payment service will have its own applicable information and terms.

Who is responsible

Rebeam Ltd is the controller of personal information collected for its website enquiries. Rebeam Ltd is registered in England and Wales, company number 17455854. You can contact Rebeam Ltd about your personal information through the enquiry form.

Information in an enquiry

The enquiry form asks for your name, work email, company and message. You can also choose to provide your website and an approximate payment-volume range. These details are intended to help respond to your enquiry and discuss your collection requirements.

Please do not send bank details, identity documents or customer payment information through a website enquiry.

Why we use your information

For website enquiries, we rely on the consent you give using the form to use your details to respond and discuss that enquiry. Providing an enquiry is voluntary; without the required contact details and message, we cannot respond through this service. This consent does not sign you up for newsletters or unrelated marketing.

You can withdraw your enquiry consent at any time by replying to a response from Rebeam or contacting us through the enquiry form. Withdrawal does not affect processing that was lawful before you withdrew it. We will stop consent-based follow-up; we may still need to retain limited information where a separate legal obligation applies or to handle a legal claim.

Service providers

Netlify hosts the website and receives and stores form submissions. Enquiries are also delivered through email services so that Rebeam can respond. Access may include authorised website administrators providing technical support. These recipients handle information for hosting, communication and support purposes.

Netlify uses international infrastructure and subprocessors. Its published Data Processing Addendum describes its transfer safeguards, including the UK Extension to the EU–US Data Privacy Framework and contractual safeguards where applicable. Its subprocessor information provides further details. Rebeam’s account-specific and email-provider transfer arrangements are still being confirmed.

Visiting the website

Delivering and protecting the website involves technical information such as IP addresses and requests for pages or images. Hosting and content-delivery providers may process this information to deliver content and maintain security.

Fonts and the homepage illustrations are served with this website. Images in Insights articles may be delivered by Sanity’s image service.

Cookies and tracking

We have not added advertising or analytics tracking to this website. Read the Cookies page for information about browser storage and future changes.

How long we keep enquiry information

Our retention policy for enquiries that do not lead to a customer relationship is to keep the enquiry information for up to 12 months after the last substantive contact about that enquiry, then delete it or irreversibly anonymise it. We may delete information sooner when it is no longer needed.

If an enquiry becomes a customer relationship, relevant information is handled under the retention arrangements explained for that relationship. We may retain specific records longer where necessary to meet a legal obligation or establish, exercise or defend a legal claim; any exception must be limited to the information and period needed for that purpose.

Your data protection rights

Depending on the circumstances, UK data protection law gives you rights to access your personal information, have inaccurate information corrected, request erasure or restriction, object to processing and receive certain information in a portable format. Where processing relies on consent, you can withdraw it without affecting the lawfulness of processing before withdrawal. These rights are subject to applicable conditions and exemptions.

You can contact Rebeam Ltd through the enquiry form to make a request. You can also complain to the Information Commissioner’s Office (ICO), the UK supervisory authority.

About this draft notice

We are confirming the dedicated privacy contact, email-provider and account-specific international-transfer arrangements for the final notice. The form is hosted by Netlify, which receives and stores submissions for Rebeam.